Your trust, our commitment
At Te Ara Tautoko, we believe in clear communication and protecting your information. This page outlines our terms of service and how we safeguard your privacy, ensuring a transparent and secure experience.
Our terms of service
Understanding our service is key to successful collaboration. Here’s what you can expect when engaging with Te Ara Tautoko.
1. Nature of services
Te Ara Tautoko provides advocacy support, documentation assistance, and system navigation guidance for individuals and whānau interacting with justice, corrections, and related support systems.
Services may include:
- Assistance preparing complaints, submissions, and applications
- Guidance on navigating government or institutional processes
- Documentation preparation and administrative support
- Advocacy support for families of individuals in custody or on remand
Please note: This service does not provide legal representation or legal advice.
2. No legal advice
The services provided are informational and advocacy-based only. Clients requiring legal advice or court representation will be referred to a qualified lawyer or legal aid provider.
3. Client responsibility
Clients are responsible for:
- Providing accurate and truthful information
- Reviewing any documents prepared on their behalf
- Making final decisions about how information is used
Our privacy policy
Your privacy is paramount. Te Ara Tautoko is committed to protecting your personal information in accordance with the Privacy Act 2020.
Collection of information
Personal information may be collected for the purpose of providing advocacy and documentation support. This may include:
- Name and contact details
- Information relating to a client’s situation
- Correspondence with agencies or organisations
Only information necessary to provide services will be collected.
Use of information
Information collected will be used solely to:
- Provide advocacy and documentation support
- Prepare applications, complaints, or correspondence
- Assist clients to navigate systems and services
Storage of information
Client information will be stored securely, and access will be limited to authorised personnel only. Reasonable steps will be taken to protect personal information from loss, misuse, or unauthorised access.
Sharing of information
Information will only be shared with your explicit consent, or where required by law. This will always be done with the utmost care and transparency.
Have more questions?
If you have any questions regarding our terms of service or privacy policy, please don't hesitate to reach out. We're here to help.